FAQ
-Shipping costs: Free for all orders.
- Handling time: 1-5 business days
- Transit time: 5-10 business days
2. WHAT IS YOUR RETURN POLICY?
Email us at [email protected] for the return address and always include your ORDER NUMBER and FULL NAME in your email.
3. CHANGE OR CANCEL MY ORDER
You can change or cancel your order details and address within 24 hours of purchase. Please contact [email protected] as soon as possible with your change requests and indicate in the subject line: CHANGE MY ORDER or CANCEL MY ORDER and be sure to include your FULL NAME and ORDER NUMBER. We will confirm when your changes are made.
4. WHO TO CONTACT FOR PRESS INQUIRIES?
For all press inquiries, please email [email protected] and your email will be forwarded to the appropriate person.
5. WHICH CARRIER ARE YOUR ORDERS SHIPPED WITH?
All US orders are shipped via Port Express.
6. ARE THERE DUTIES FOR AMERICAN ORDERS?
No additional costs!
7. WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards through our merchant service provider Amex, Apple Pay, Shop Pay, Facebook Pay, Google Pay, Diners Club, Discover, Mastercard, Visa.
8. CAN I GET A REFUND?
However, you can get your money back by returning the product if you are not satisfied with the product you received from us.
For more details: