Exchanges and returns

To be eligible for a return, your item must be in the same condition as you received it, unused or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at   [email protected]  . If your return is accepted, we will send you a return shipping label as well as instructions on how and where to ship your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at   [email protected]  .

 

Damage and Issues
Please inspect your order at reception and contact us immediately if the item is defective, damaged or you receive the wrong item so that we can assess the issue and correct it.

 

Exceptions/Non-returnable Items
Certain types of items are non-returnable, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or custom items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns for items on sale or gift cards.

 

Exchanges
The quickest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.